Contact completed but device still on system

[Laurajom]

I have 3 devices that have all been paid in full now but are still showing on my Sky account. 

this means I cannot take order a new mobile phone and contract. 

how or when do these come off my account?

[PandJ2020]

---

@Laurajom wrote:

how or when do these come off my account?

---

When/if you return them to Sky, i.e. for a swap.

---

@Laurajom wrote:

this means I cannot take order a new mobile phone and contract. 

---

I thought the limit was 5.  But if you can't order online then call Sky to do it...