Discussion topic: Confirmation order number

This message was authored by: Scooby15 · ‎02 Feb 2025

Ordered a new Samsung phone on Saturday. I have no order or confirmation number. Device ment to be delivered tomorrow 3rd February but I'm not going to be in,so need to change address,but can't as I don't have a reference number.

This message was authored by: Daniel0210 · ‎02 Feb 2025

@Scooby15

You can't change the address. The device can only be delivered to the account address. You'll need to call Sky, cancel that order, then order again to a different address. This will involve a further credit check.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎02 Feb 2025

If it is being delivered tomorrow then it might be to late to call Sky to cancel it as it could already be with the courier DPD, if you are not in then it might be returned to their local depot so you might be able to arrange another delivery or it will be returned to Sky after which you would need to then contact them.

Have you actually been told that is coming tomorrow ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Confirmation order number

Confirmation order number

All Replies

Re: Confirmation order number

Re: Confirmation order number

Was this discussion not helpful?

Search Sky Community

Start a new discussion