Completed - coming soon

[Soph96x]

So I've made an order and i got an email saying it had been cancelled but then got another email saying thank you for your order, i go on my tracking and it says completed-coming soon, does this mean everything ok? And has it actually gone through and been ordered?

[Daniel0210]

@Soph96x 
It’s possible you may have failed the required credit check(s). For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[Soph96x]

But it's still telling me the tracking info and that it is expected soon? Do i just take it as they've cancelled it and order from somwehere else?

[Soph96x]

 

[Daniel0210]

@Soph96x 

You'll need to call Sky for confirmation either way. 

[Bailey06]

Did you receive this order I am having the same issue