Completed - coming soon

[Soph96x]

So I've made an order and i got an email saying it had been cancelled but then got another email saying thank you for your order, i go on my tracking and it says completed-coming soon, does this mean everything ok? And has it actually gone through and been ordered?

[Daniel0210]

@Soph96x 
It’s possible you may have failed the required credit check(s). For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[Soph96x]

But it's still telling me the tracking info and that it is expected soon? Do i just take it as they've cancelled it and order from somwehere else?

[Soph96x]

 

[Daniel0210]

@Soph96x 

You'll need to call Sky for confirmation either way. 

[Bailey06]

Did you receive this order I am having the same issue

[Abs7]

@Bailey06 just placed an order for the new iPhone having the same issue got an email saying my order is cancelled but then my tracking says completed - coming soon did you manage to get it sorted or did you have to place another order? 

[Bushra3]

Same here. Exact same issue. It says that order was cancelled but then got an email saying thanks for your order, on my account is showing as completed - coming soon. Did you get your phone? I've seen so many people with the same issue so I'm guessing it's a fault on skys end and we should get the item as expected, 

[Bushra3]

@Abs7 did your phone come in the end?

[Daniel0210]

@Bushra3 

See post 2 above. These emails can arrive out of sequence. 

[JohnD41]

I had this issue the order told me me I passed the credit agreement checks and it would be processed then my tracking states completed and processing but then I got an email stating it is cancelled 

yet I was cleared and said I passed the finance agreement checks before hand 

something is massively wrong with this Sky systems are atrocious a lot of the customers are left in the dark 

[Daniel0210]

@JohnD41 
It’s possible you may have failed the enhanced credit check.
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

If this is what's happened any upfront payment you’ve made should hopefully be refunded after about 14 days.

[JohnD41]

Not sure how I have no current loans or cards my current score is nearly 800 out a 1000 no long term loans or short term loans so this is a mystery it said upon ordering I passed the checks so why further checks when it states you already accepted 

[JohnD41]

I just went and bought one outright with upfront cash instead of the silly monthly 

not sure why they cancelled my order got the 16 plus no problem from the Apple shop 

no monthly costs 

sky are terrible at customer service