Complaint

[1471jk]

Hello

Apologies for the direct contact, but I am reaching out in a final plea for assistance regarding an unresolved issue.

I initially raised a concern with your customer service team regarding a mis-sell issue that is due to cause financial loss exceeding £200, along with significant time and unnecessary stress. Unfortunately, I have since stopped receiving responses from the team and agreed call backs never occurred. Currently sat on hold with yet another advisor whilst sending this cry for help – 31.24 mins so far. Oh and now they have hung up whilst on hold.

I am happy to share the full case details, but I am requesting that someone take ownership of resolving this matter promptly. My wife and I have shared this issue on our combined social media platforms (with over 340,000 followers), where we've received overwhelming support and confirmation that this appears to be a fault on Sky’s part. Despite tagging Sky in our posts, we have yet to receive any acknowledgment or response.

I would greatly appreciate your prompt attention to this matter.

[daveNOS · Accepted solution]

@1471jk You won't get any response here, the forum is a customer to customer support platform.

You need to follow the official complaints procedure and having the backing of the court of social media won't influence any outcome.

https://www.sky.com/help/articles/how-to-make-a-complaint-t2

[PandJ2020]

You can, of course, outline your issue here for our opinions.

Have you formally raised a complaint with Sky?