"I have been using Sky for the last six months and I’m paying for a 5G plan, yet there is absolutely no 5G network coverage in my area. You are charging me for 5G speeds while providing nothing but subpar service. I have complained multiple times, and every single time your excuse is that the 'technical team is working on it.' Well, it’s been two months—how long does it take to fix a network? I spoke to one of your colleagues and told them that other providers are offering me the exact same plan for a much lower price. That representative offered me a deal for £19 with unlimited data on my current SIM to make up for this mess. But then the call dropped, and when I called back, the next person had the audacity to tell me that no such offer exists! If you can’t provide the network and you won't honor your offers, then why are you even in business? You might as well shut down the company. Now, when I tell you I want to leave because of your failure, you have the nerve to demand an 'exit fee'? You aren't providing the service I pay for, yet you want to charge me to leave? This is complete robbery." Is this Fair or Unfair? In the world of consumer rights, what you are describing is generally considered unfair, but here is the technical breakdown: Breach of Contract: If a provider sells you a specific service (like 5G) and fails to provide it over a long period despite multiple complaints, they are failing to meet their end of the contract. Misleading Information: Being promised a £19 deal and then having it retracted is a major customer service failure. If that call was recorded, they should honor it. The Exit Fee: Usually, companies charge "Early Termination Fees" if you leave before your contract ends (12, 18, or 24 months). However, if they are not providing the service advertised, you often have grounds to leave without a penalty under "Consumer Protection" regulations.
