0

Discussion topic: Cleared balance

Reply
This message was authored by: OS4

Cleared balance

I paid the remainder of my balance off in one go in October 2024. Now all of a sudden from July 2025 I apparently owe more money totalling £66. I have spoke to 2 people over the phone who said they had cleared it but clearly haven't. 

Reply

All Replies

This message was authored by: PandJ2020

Re: Cleared balance

Posted by a Superuser, not a Sky employee. Find out more

Ok, we're other customers here so cannot check or clear anything...

 

Raise a complaint if necessary.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Cleared balance

Posted by a Superuser, not a Sky employee. Find out more

@OS4 

It does sound like you need to put in a complaint:

 

https://www.sky.com/help/complaints

 

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply