@Cc06
As you have discovered screenshots will not be accepted so you should be able to use the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.
Your credit agreement can be found in your message centre:
https://messages.sky.com/message-centre
Samsung will send this within 45 days of the claim being validated.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
