@Cwmbowydd
We are customers here so you are not talking to Sky.
If you didn't take any photos yourself before sending it off then you could ask Sky for proof of this damage to see what they say by way of a photo. If you are not happy either their response you can ask for it back and cancelling the swap or upgrade which will mean you continuing to pay off the phone as you were doing previously.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
