Charged twice

[Duff3]

Hi, I logged on to sky today, and there was a message saying the bill was overdue so I have made that payment manually, then the bill has also came out this evening using the original payment method, it is showing as credit on my account but I would like this to be refunded please 

[peter-marlow+1966]

We are all just fellow customers on here like yourself, you  will have to ring sky about  this  

[Duff3]

Thank you for your response 🙂

[Daniel0210]

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@Duff3 wrote:

then the bill has also came out this evening using the original payment method, 

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@Duff3 

When's your normal payment date?

Payments aren't processed at a weekend as banks are closed so it's very unusual if your payment has gone out this evening.

No need to call Sky yet. We may be able to help.