@EmsiK Your bill shows 2 devices and both have been billed for November & December, there is a 14 bill and then a 28 day bill, have you recently bopught the 2 devices through Sky?
Your first bill
You start paying for Sky Mobile from the date you activate your SIM. We’ll take your first payment 3 days after that (or up to 13 days after that if you're paying by Direct Debit) and it covers your first month. For example:
- Your SIM is activated on 4 July, payment is taken on 7 July (or 17 July if you're paying by Direct Debit) and covers the period from 4 July – 3 August.
If you activated on the 29th, 30th or 31st of the month, your first bill might be lower as it will cover less than a full month.
Your second bill
We’ll take your second payment on your payment due date. This is 3 days after the date of the month you first activated your SIM, as long as you haven't changed your payment due date after your first bill.
Because you pay a month in advance, your second bill covers next month in advance. Using the example from the first bill:
- Your second payment would be taken on 7 August and covers the period from 4 August – 3 September.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
