Charged twice for device

[MUSH-FORT]

I've been charged twice for the same device (phone contract) how can I get a refund 

[Daniel0210]

@MUSH-FORT 

Are you a new mobile customer? If you are do the bills cover different dates? 

[63johnw]

Hi @MUSH-FORT  did you make a manual payment ?

[MUSH-FORT]

Didn't make a manual payment or not a new sky customer

[Daniel0210]

@MUSH-FORT 

Do the two bills cover the same dates? 

[MUSH-FORT]

I'm not sure I just know I've been charged for a device twice 6 months after having it 

 

[PandJ2020]

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@MUSH-FORT wrote:

how can I get a refund 

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...we're other customers so cannot process a refund.

You'll need to call Sky on 150.

[Daniel0210]

@MUSH-FORT 

That image was rejected as it shows your agreement number. It doesn't show dates. Your other image which you have not yet posted is okay but suggests you've changed the payment date from the 14th to the 28th so one bill will be more. 

[PandJ2020]

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@Daniel0210 wrote:

@MUSH-FORT 

 you've changed the payment date from the 14th to the 28th so one bill will be more. 

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If that's the case then the change doesn't simply move the date - it does a complete recalculation and the next bill can be higher (or lower).  As explained here: https://www.sky.com/help/articles/change-payment-method-or-date