Discussion topic: Charged for calls abroad using hotel wi fi & what's app

This message was authored by: Dirky1961 · ‎27 Jul 2024

Currently on holiday in Cape verde.i have have turned off my mobile data and data roaming before landing on the island. I have used the hotel WiFi only and the messaging app what's app, both free of charge. Can you explain why I have even charged £35.70 on my mobile bill so far during my stay ?

This message was authored by: caesarome · ‎27 Jul 2024

@Dirky1961 wrote:
Currently on holiday in Cape verde.i have have turned off my mobile data and data roaming before landing on the island.

So was this turned of before you left the UK or while you were on the plane ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: PandJ2020 · ‎27 Jul 2024

if the phones ability to connect to cellular is fully disabled then the phone would be 'invisible' so couldn't be charged. If a charge has appeared then clearly the device has connected.

I am just another Sky customer and my views are my own

Discussion topic: Charged for calls abroad using hotel wi fi & what's app

Charged for calls abroad using hotel wi fi & what's app

All Replies

Re: Charged for calls abroad using hotel wi fi & what's app

Re: Charged for calls abroad using hotel wi fi & what's app

Was this discussion not helpful?

Search Sky Community

Start a new discussion