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Discussion topic: Charged 2x for the same iphone

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This message was authored by: MichalM77

Message posted on ‎09 Dec 2025 11:25 AM

Charged 2x for the same iphone

Hi,last month swapoed for new iphone and got bill where iam charged 2x for that same iphone agreement.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Dec 2025 11:30 AM

Re: Charged 2x for the same iphone

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@MichalM77 

Did these charges cover the same billing period ?

Did you make a manual payment ?

Were they both for your new phone ?

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Message posted on ‎09 Dec 2025 11:31 AM

Re: Charged 2x for the same iphone

Posted by a Superuser, not a Sky employee. Find out more

@MichalM77 

Have you checked the dates the bills cover?


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This message was authored by: MichalM77

Message posted on ‎09 Dec 2025 11:42 AM

Re: Charged 2x for the same iphone

Bill is same price,when i swapped next bill was less the price of old iphone i returned,and now is higher.there is no exgra charge for call etc.only for same agreement number for iphone.

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This message was authored by: caesarome

Message posted on ‎09 Dec 2025 01:37 PM

Re: Charged 2x for the same iphone

Posted by a Superuser, not a Sky employee. Find out more

As it isn't clear what is happening from what you have said you will have to call Sky on 150 to ask them about this,

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