Changing phone number

[Adaml1]

Recently got my new iPhone. 
trying to transfer my old number. But in my account it says it transferring. 
however I haven't provided what the number is, haven't provide me pac number. 
what's going on. Want to use my new phone. 

[PandJ2020]

To transfer a number you need to get a PAC code from your previous (non-Sky) provider.  Have you obtained that yet?

[63johnw]

Hi @Adaml1  your post isn't very clear, you have a new phone from sky ? You are transferring your number to that new phone ? Are you transferring from a different network or is your old sim with sky ? 

[Adaml1]

I have the PAC number. But it doesn't allow me to upload it anywhere on my account. 

[PandJ2020]

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@Adaml1 wrote:

I have the PAC number. But it doesn't allow me to upload it anywhere on my account. 

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Ok.  Just to confirm this PAC is not from Sky?

[Adaml1]

Correct it's from a different provider 

[63johnw]

Have you activated a sky sim first @Adaml1  as you need to do that before you can use a PAC. 

[Adaml1]

Yes new phone from sky. 
want to transfer my number from different provider. 
but in my account it says it is transferring. But I haven't even uploaded my PAC code

[Adaml1]

Yes, I'm on my new phone now. Can make calls and texts etc on it. Just want to change to my old number 

[63johnw]

Have you activated your sky sim @Adaml1 ?

[63johnw · Accepted solution]

Have a look here @Adaml1 

https://www.sky.com/help/articles/sky-mobile-keep-your-number

[Adaml1]

Just tried that. 
hopefully that'll work. Thank you 

[63johnw]

Bear in mind @Adaml1  porting doesn't happen at weekends so as you have given Sky your PAC today it will be Monday or possibly Tuesday before the port completes.