Changing address - Sky Mobile

[Brynnnnx]

Hi there

I'm looking at changing my address with Sky Mobile. Is there a way of doing this without having to call? I have extreme anxiety. Thank you 

[Daniel0210]

Do you just have Sky mobile @Brynnnnx ?

[Brynnnnx]

Yes I do

[Daniel0210]

@Brynnnnx 
I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brynnnnx]

Thank you so much! 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Brynnnnx an invite to chat.