@Linda248
Is this for a phone sent back as part of a Swap deal? If so you will need to wait for the device to be processed, checked for damage and it's value confirmed. This is already taking about 3 weeks but will likely take longer over the Christmas / New Year break.
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
