@Linda248
Is this for a phone sent back as part of a Swap deal? If so you will need to wait for the device to be processed, checked for damage and it's value confirmed. This is already taking about 3 weeks but will likely take longer over the Christmas / New Year break.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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HAPPY NEW YEAR
