@Katrina-
If you're the Sky Mobile account holder the Community Messaging Team who work on here may be able to assist with that. Let us know if you would like your post escalating to them.
The alternative is calling in
https://www.sky.com/help/articles/change-the-name-on-a-sky-account
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
