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Discussion topic: Change payment method and details.

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Avatar for Liv1
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This message was authored by: Liv1

Message posted on ‎22 Sep 2025 11:51 AM

Change payment method and details.

I want to change my direct debit details for it to come out of different account. It is not working as it is under a different account holder who is actually using the phone. Can I ge help to still change it please? 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎22 Sep 2025 12:16 PM

Re: Change payment method and details.

Posted by a Superuser, not a Sky employee. Find out more
@Liv1 wrote:

I want to change my direct debit details for it to come out of different account. It is not working as it is under a different account holder who is actually using the phone. Can I ge help to still change it please? 

I'm not sure Sky will take a DD from a different account name.  Perhaps a debit card will work instead?

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎22 Sep 2025 01:09 PM

Re: Change payment method and details.

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@Liv1 

If you are not the account holder then you will have to ask the account holder if they can change the direct debit details, if they do all devices will be paid to from that account and not just yours.

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This message was authored by: Chrismansi

Message posted on ‎25 Jan 2026 01:53 PM

Re: Change payment method and details.

Please can I change my direct debit details ?

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Message posted on ‎25 Jan 2026 04:05 PM

Re: Change payment method and details.

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@Chrismansi 

You can change your payment details via the MySky app or online:

 

https://www.sky.com/mobile-bill

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