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Discussion topic: Change Phone and sim card deal but keep number

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This message was authored by: AlexH2

Message posted on ‎04 Jan 2025 08:32 PM

Change Phone and sim card deal but keep number

I want to change my phone to a new phone. I want to change the package on my sim card but keep my existing number. How do i do this? 

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Message posted on ‎04 Jan 2025 08:47 PM

Re: Change Phone and sim card deal but keep number

Posted by a Superuser, not a Sky employee. Find out more

Take the SIM out of old phone, put in new phone.

 

You can change your dataplan to any that are made available to you.  (They won't be new customer deals that I suspect you're eyeing up)

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎04 Jan 2025 08:48 PM - last edited: ‎04 Jan 2025 08:49 PM

Re: Change Phone and sim card deal but keep number

Posted by a Superuser, not a Sky employee. Find out more

@AlexH2  You need to be in a swap window to upgrade your phone.  https://www.sky.com/help/home/sky-mobile/buying-sky-mobile/upgrades/articles/sky-mobile-upgrades

 

You can change the data plan on your sim by logging into your mobile account.   https://www.sky.com/help/home/sky-mobile/data-calls-and-texts-mobile/mobile-data/change-your-mix/art...

Like you I'm a customer here, Sky Employees are clearly identified as such.
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