Change Home Address

[Shelby98]

Hiya,

I need to change my home address so that I can order a new phone but there is only a mobile number provided - the mic on my phone is broken and the number to call is a robot that can't register anything I'm saying 

any ideas??!!

[caesarome]

When you call try saying nothing when asked any questions by the bot and remain on the line.

[Shelby98]

Unfortunately it doesn't seem to go anywhere from there. Just keeps asking me to say Yes or No 

[Daniel0210]

---

@Shelby98 wrote:

 there is only a mobile number provided 

---

@Shelby98 

The Sky Customer Services number is NOT a mobile.

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.