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Hello, this made no difference at all. I have also checked Apples site, tried the basics but still no cellular data, doesn't make sense. I have just upgraded with Sky for a big data package so I can stream, but I can't. The app I'm wanting to watch movies on is Kanopy, maybe the issue is with them? Thank you
Posted by a Superuser, not a Sky employee. Find out more
On your iPhone go to settings > mobile service > mobile data
Does this show as being turned on or off ?
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Posted by a Superuser, not a Sky employee. Find out more
If you turn it offf what happens ?
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It then says no internet connection so I have to turn it back on to reply. Just as an FYI i do not have WiFi or broadband, I can only use my phone and iPad to google/use apps
Posted by a Superuser, not a Sky employee. Find out more
Try refreshing your network settings:
Go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings, then reboot the phone. You will need to set up your Wifi connection again.
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Thank you, I've just reset network settings, gone to the app and clicked play on a movie, and it still has the same message, cellular data disabled, you are currently connected through cellular data...
I've tried Apple TV, that works so the phone is up to the job (it's an iPhone 15). Just can't get past this! Thank you for trying ☺️
Posted by a Superuser, not a Sky employee. Find out more
Are you using the Sky Go app to try and watch these films, if so have you tried deleting, rebooting your phone then after it has loaded back up, installed the app again ?
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