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Discussion topic: Cant activate esim

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This message was authored by: AndyMezz

Cant activate esim

I tried converting from a physical SIM to an E SIM as I was having issues saying my phone couldnt detect my sim, but now its asking me to scan a QR code with my old phone as if ive got a new one, which I dont, to activate the sim. So now its waiting for me to activate it and I have no signal. How do I get this sorted?
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This message was authored by: 63johnw

Re: Cant activate esim

Posted by a Superuser, not a Sky employee. Find out more

Hi @AndyMezz  have you received the QR code yet ? In an email ? 

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This message was authored by: AndyMezz

Re: Cant activate esim

I did, but I dont have a 2nd device to scan it with and only just learned how to input it manually, which I tried, but it tells me its invalid or used due to it being sent tuesday so it'll be out of date now. I cant requeast a new one as they have to send me a security code, which wont come through to due to signal. So im stuck.

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