Cant acivate sim card as accountnot showing up

[Dorislee]

Just got a new phone and sim and when I log in it's not showing me anything  it just says my account is linked, I have 2 accounts 1 for my Internet and 1for the mobile, I can see everything  on my Internet 1 but not my mobile and when I go through linkingit says no details found? Its driving me mad as I can't use my new phone

[caesarome]

@Dorislee 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Dorislee  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.