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Discussion topic: Cannot upgrade , constant technical difficulty when trying to pay the one off fee
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This message was authored by: CNAM1111
Message posted on 14 Sep 2026 01:06 PM
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Cannot upgrade , constant technical difficulty when trying to pay the one off fee
Why is there constant technical difficulties when processing a swap? I pass the credit check, go to pay the £12 one off fee and get the technical difficulty page. I am hard of hearing so can't just call Sky.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Sep 2026 01:12 PM
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Re: Cannot upgrade , constant technical difficulty when trying to pay the one off fee
As customers we can't say why these errors occur so often you get yourself registered either skys accessibility team that are then additional contact options that do not involve calling:
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers
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