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Discussion topic: Cannot upgrade , constant technical difficulty when trying to pay the one off fee

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This message was authored by: CNAM1111

Cannot upgrade , constant technical difficulty when trying to pay the one off fee

Why is there constant technical difficulties when processing a swap? I pass the credit check, go to pay the £12 one off fee and get the technical difficulty page. I am hard of hearing so can't just call Sky. 

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This message was authored by: caesarome

Re: Cannot upgrade , constant technical difficulty when trying to pay the one off fee

Posted by a Superuser, not a Sky employee. Find out more

@CNAM1111 

As customers we can't say why these errors occur so often you get yourself registered either skys accessibility team that are then additional contact options that do not involve calling:

 

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

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