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Discussion topic: Cannot receive OTP codes

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This message was authored by: Dawnb1

Cannot receive OTP codes

I have recently switched from EE to sky and cannot get OTP codes for some banking apps. I have called but been ignored 

what can I do 

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This message was authored by: caesarome

Re: Cannot receive OTP codes

Posted by a Superuser, not a Sky employee. Find out more

@Dawnb1 

What did they actually say to you on the call as this will need investigating by someone within one of the teams at Sky if no OTP texts are coming through.

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This message was authored by: Dawnb1

Re: Cannot receive OTP codes

They basically fobbed me off telling me there was nothing wrong from their end 

I am only with them for a few more weeks so I will be switching.  
im not very happ With their responses 

This message was authored by: Chistery

Re: Cannot receive OTP codes

I can't receive any SMS, and experiencing the same from support that they have decided there's nothing wrong their end, so it must be my fault. Very poor service.

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This message was authored by: Dawnb1

Re: Cannot receive OTP codes

Yes I will be demanding my contract end if they cannot sort this out 

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