Cannot receive 2FA SMS code to activate replacement eSIM on new iPhone

[Hannah269]

Hi, I am trying to activate a replacement eSIM on my new iPhone 17, but the online system requires a 2FA text code sent to my mobile number. Because my line is not active yet, I cannot receive texts or make calls. Could a Sky Team expert please escalate this post to a private chat to help verify my account and push my eSIM?

[-Heather-]

Hi @Hannah269, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141