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Discussion topic: Cannot place an order

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This message was authored by: Sine1

Message posted on ‎22 Sep 2026 08:50 PM

Cannot place an order

Trying to place a mobile order but it keeps coming up saying "Are you the named Sky account holder?" But doesn't actually give me an option to do anything, what's going on anyone have a solution?  I have followed all the online instructions related to blocling adds / pop ups etc.

 

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Superuser
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Message posted on ‎22 Sep 2026 09:41 PM

Re: Cannot place an order

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@Sine1 

Are you a current Sky Mobile customer or do you have any other services from Sky like TV or broadband ?

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This message was authored by: Sine1

Message posted on ‎22 Sep 2026 09:50 PM

Re: Cannot place an order

Yes I am a customer - no I don't have other products at the moment.

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This message was authored by: caesarome

Message posted on ‎22 Sep 2026 09:54 PM

Re: Cannot place an order

Posted by a Superuser, not a Sky employee. Find out more

@Sine1 

Are you able to use this link after logging into your mobile account:

 

https://www.sky.com/shop/mobile

 

If not you will have to call Sky tomorrow on 150 if your mobile has a Sky sim in it.

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