Cannot place an order

[Sine1]

Trying to place a mobile order but it keeps coming up saying "Are you the named Sky account holder?" But doesn't actually give me an option to do anything, what's going on anyone have a solution?  I have followed all the online instructions related to blocling adds / pop ups etc.

[caesarome]

@Sine1 

Are you a current Sky Mobile customer or do you have any other services from Sky like TV or broadband ?

[Sine1]

Yes I am a customer - no I don't have other products at the moment.

[caesarome]

@Sine1 

Are you able to use this link after logging into your mobile account:

https://www.sky.com/shop/mobile

If not you will have to call Sky tomorrow on 150 if your mobile has a Sky sim in it.