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Discussion topic: Cannot pay bill

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Avatar for casey17591428
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This message was authored by: casey17591428

Message posted on ‎28 Aug 2024 07:39 AM

Cannot pay bill

Attempting to pay bill on laptop & mobile app but keep receiving "There was a problem loading your bill please try again later"

 

Bill is due today & needs to be paid 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎28 Aug 2024 08:13 AM

Re: Cannot pay bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @casey17591428  if you can't do it through the app or online then call on 150 and they will take it. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎28 Aug 2024 08:27 AM

Re: Cannot pay bill

Posted by a Superuser, not a Sky employee. Find out more

@casey17591428 

In addition, you should have a direct debit or continuous card payment set up as per the T's and C's you agreed to which will mean manual payments aren't necessary. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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