Cannot activate new sim

[Sammie26]

When I try to activate my sim it asks me to link my SKYID. I use my surname and postcode and it asks for the digits from the account I use to pay my bill. But I've never had SKY mobile (only broadband) but it won't accept that account number

[63johnw]

Hi @Sammie26  have you followed this ?

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Sammie26]

Yes I've been trying that for the last hour! Now on the phone to customer services!

[Sammie26]

Managed to activate 1 via customer services but it still won't do the other via the app or website.....looks like I'll be making another phone call tomorrow!!!

[caesarome]

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@Sammie26 wrote:

When I try to activate my sim 

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When you ordered that sim @Sammie26 you must have provided payment details so try using these details.

[Sammie26]

No it didnt ask for any payment details as I've been a broadband customer for over 20 years!  I just went on the app, ordered what I wanted and it got delivered.  I'm going to ring again tonight to get the other SIM card sorted