Cannot access mobile account

[Jo3050]

Hi, I think I am repeating several discussions that have already happened but I cannot access my mobile account.  I am not sure whether this is the forum to reach Sky and ask for assistance but I do not know another way.  Hopefully someone can help.  Many thanks.

[caesarome]

What is happening when you try to access your account ?

[Jo3050]

Hi, I click on Manage along the top but it takes me to all the products that Sky sell.  There is no information about my mobile account at all.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Jo3050]

Thank you so much for your help.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jo3050 an invite to chat.