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Discussion topic: Cannot Link ID despite correct details

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This message was authored by: MCJ65

Message posted on ‎30 Dec 2025 12:12 PM

Cannot Link ID despite correct details

Have had Sky account for quite some time for TV and Internet. 
I just got a new iPhone through sky website. 
Had problems activating SIM because it wouldn't link to my sky ID despite using the correct bank details. 
Got the SIM activated via a phone call to customer service. But I didn't have the PAC number handy. 
Now I can't transfer my old number with the PAC as I cannot (still) link the sky ID to my mobile. 

this should not be so difficult. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Dec 2025 01:34 PM

Re: Cannot Link ID despite correct details

Posted by a Superuser, not a Sky employee. Find out more

@MCJ65 

You will need to call Sky on 150 to give them the pac code and to ask tjem

to link your mobile account to your Sky ID.

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