Cancelling Phone

[CancelledSkyQ]

Hi, I currently pay for both SIM and Handest through SKY as 2 separate contracts. The SIM contract is now finished and thinking about moving elsewhere, but what happens with handset one? Contract of that says 2026 so am I able to hand back or will I need to pay outstanding amount and keep handset?

If have to pay off, could I keep paying for the Sky handset as an alternative and use with another SIM from alternative supplier ?

[63johnw]

Hi @CancelledSkyQ  yes you have to continue paying for it you can't just send it back. You can pay the phone off in one payment if you want or you can continue paying monthly until paid off, it's then yours to do with what you want. You can use another network sim as all sky supplied phones are unlocked. 

[caesarome]

You can't cancel the phone contract as you signed a credit agreement agreeing to pay it off via monthly instalments but you are free to cancel the sim or transfer the number to a different network as you can use any sim in the phone as the device itself is unlocked.