Cancelled SIM, still being billed

[Kate245]

Hi

One of the SIMs my account was out of contract and as it was for my son who turned 18 he wanted to get his own contract. We cancelled the SIM, requested a PAC code and moved the number to his new provider but I am still being charged for his package. Any idea why?

Thanks

[PandJ2020]

Are future bills showing it?

[Kate245]

Yes still on there for Dec and Jan

[caesarome]

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@Kate245 wrote:

We cancelled the SIM, requested a PAC code and moved the number to his new provider

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Did you actually cancel it or just use the pac to move it to another provider as you can't have done both ?

Either way as you are still being billed for it you will have to call Sky about this.