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Discussion topic: Cancel data subscription

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Avatar for Marie1005
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This message was authored by: Marie1005

Message posted on ‎13 May 2026 01:04 AM

Cancel data subscription

I want to cancel subscription because I have so much data credit 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎13 May 2026 01:06 AM - last edited: ‎13 May 2026 01:08 AM

Re: Cancel data subscription

Posted by a Superuser, not a Sky employee. Find out more

@Marie1005  If you cancel your SIM you won't be able to use any built up piggy Bank data especially if that is the only SIM on the account.

 

There is no way to just pay for a calls only package on Sky Mobile.

 

You'll need to see if downgrading your data plan to a lower tier is an option.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 May 2026 03:41 AM

Re: Cancel data subscription

Posted by a Superuser, not a Sky employee. Find out more

@Marie1005 

See this link

https://www.sky.com/help/articles/change-your-mix 

 

Increasing the data plan happens almost immediately.

 

Decreasing the data plan happens at the start of your next billing period.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎13 May 2026 09:59 AM

Re: Cancel data subscription

Posted by a Superuser, not a Sky employee. Find out more

...you need an active dataplan to use your piggybank.  (You may be able to get the 'free' 100MB dataplan that may suit your needs - be aware you can't easily transfer phone numbers between dataplans)

I am just another Sky customer and my views are my own even if you don't like the answers
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