Can't view device contract details.

[Lorenfaye97]

I am wanting to check how much I have left to pay on my device, but I can't find any details to confirm this. I have tried looking on both the app and my laptop, but the message centre is empty in both. 

I have tried to check if I have linked my account, but I don't seem to even have any emails regarding the purchase and contract. Colour me confused!

[caesarome]

@Lorenfaye97 

To see what is left to pay go to your "My Payments" section here so is this link working for you:

https://www.sky.com/myaccount/mobile/device/x/payments

If not what is happening ?

[Lorenfaye97]

Hi @caesarome,

Thank you for reply, the link you posted redirects me to my homepage for my SIM contract and doesn't show my device 🤔

[caesarome]

Have you linked your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Lorenfaye97]

Yeah, I tried that earlier. It says that it has already been linked, but that was going through an old email sent in 2020, I don't think it was that long ago that I ordered my device... (though that could be me forgetting haha).

I don't seem to even have the emails regarding setting up a contract in the first place, either. I just hope I haven't deleted them!