Can’t use roaming

[Nell15]

I am in Dubai. Cannot connect although roaming is on. Keep saying I've reached my spending cap (currently set to £14). Never used it. Still have 57GB of data in my original plan and over 1TB in Piggy bank - so data is not an issue..... 

[caesarome]

@Nell15 

Try setting your spend cap higher as you can burn through data in countries that are not in the £2 daily fee and Dubai is one such countries where if you are not careful you could wrack up large bills.

[Nell15]

Thank you for your help. 
We did get this text so thought UAE is part of the £2 charge? 

Welcome to the UAE. With Roaming Passport Plus, you can use your UK data plan for £2 a day. If you have Unlimited Calls and Texts, calls and texts to the UK are inclusive. For Pay As You Use calls to the UK are £0.10 a minute and texts are £0.30. Local calls to the UAE are £2.50 per minute and texts are £0.75.

For call/text rates to other destinations, go to sky or for more information, go to sky.com/roamingpassportplus. To stop getting these texts call 150. It's 112 for emergency services. 

Check any monthly spend cap on your account is set at £2 or more to be able to use this feature at

Your £2 pass will activate as soon as you make a call, send a text or use more than 10MB of data a day. It lasts for 24 hours and you'll only be charged for the days you use. To avoid charges, turn data roaming off in your phone settings and avoid making calls or texts.