Discussion topic: Can’t receive texts from my bank

This message was authored by: Kimberley44 · ‎13 Feb 2023

Hi, transferred over from O2 to sky mobile over a week ago I can receive messages from everyone fine except for my bank of all people so I can't get online to do my online banking through the app. I've spoken to the bank and they believe it's something to do with sky as I haven't blocked their numbers so I'm not receiving any passcode to be able to logon. Please help me

This message was authored by: Daniel0210 · ‎13 Feb 2023

@Kimberley44

Sky do not support all the short codes that these companies use. Give Sky a call and query this with them. Dial (free) on 150.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: 63johnw · ‎13 Feb 2023

Hi @Kimberley44 i have seen quite a few reports of people transferring from O2 to sky and not receiving banking or similar codes. As advised call sky on 150 and see if they can help.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: Can’t receive texts from my bank

Can’t receive texts from my bank

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