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Discussion topic: Can’t make or receive calls

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This message was authored by: LeanneF311

Can’t make or receive calls

For over a week now, my family and I are unable to make or receive calls using sky mobile. We live in Buckinghamshire. Is there a problem with phone mast in this area?? 

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This message was authored by: caesarome

Re: Can’t make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@LeanneF311 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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This message was authored by: LeanneF311

Re: Can’t make or receive calls

Thankyou for sharing....yes it's confirmed a phone mast in area isn't working. But no indication of when it might be fixed or any compensation?

This message was authored by: caesarome

Re: Can’t make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

The mast is not owned by Sky so you will be waiting on a 3rd party to fix it.

 

There is no automatic right to compensation as there is with broadband, however once the mast has been repaired and your mobile is working there is nothing from stopping you contacting Sky about this.

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