Can’t link my sky I’d to mobile

[Lu2]

I have just got a new mobile accoun with Sky and have had an e-mail with a link, to link my old/existing Sky id account to my new mobile so I can sign my contracts. Every time I follow the link and put in all of the correct info, it comes up with an error message saying that my details don't match

[caesarome]

@Lu2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Lu2.

[Lisa-P1987]

Update - Spoken to @Lu2 and after a check we have resolved this issue 🙂

[Campbelljw29]

I'm having same issue, so fed up with it. This is just amateurish, easier just going with another network

[caesarome]

@Campbelljw29 

Do you want the messaging team to contact you tomorrow about this because as you can see above they can sort out issues like this so let us know if you want help via them.

[Campbelljw29]

Yes that's fine, I have tried phoning and spoke to 2 different agents and got no where with them 

[caesarome]

@Campbelljw29 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Campbelljw29 an invite to chat.

[Lisa-P1987]

We have invited @Campbelljw29