Can’t link Sky ID to mobile account to activate sim

[Lisa-P1987]

Update - spoken to @Kazza291, after a few checks, we found they need to call in. 🙂

[febuary7]

• Someone from the technical side message me and ,apart from asking for I.d. from 15yrs ago  which of course has changed, all was accomplished.
• Thank you all for assisting.

[Lynsey+mob]

Same issue, can anyone help please @Lisa-P1987 

[caesarome]

@Lynsey+mob 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Lynsey+mob  an invite to chat.

[febuary7]

Thanks

 Great job escalating to technicians. Problem solved.

[Tom-W19]

Hi @Lynsey+mob 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[KaJa02]

Hi, I've been having trouble trying to link my Sky ID to my Mobile account, every time I enter my post code, it say it's invalid, and after trying to get it correct, every other information that I've already entered says it's incorrect or invalid, I don't know what to do at the this point, I need this fix as I've ordered an iPhone and it can't be delivered unless I this issue is fixed.

[caesarome]

@KaJa02 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @KaJa02  an invite to chat.

[Greenfingers001]

We are still looking to help you @KaJa02 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Mgmalyan]

I am having the same issue.  When entering name postcode and account number it says those details are not found! Help! 

[caesarome]

@Mgmalyan 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Mgmalyan.

[Addie15]

Update-We are closing this session now after not receiving  further response within 48 hours. If you still need help, please do not hesitate to reach out. Thank you.