Can’t find my sky mobile credit agreement to sign

[EllieT1]

Hello, I've ordered a new phone and sim card and received an email to sign the credit agreement however when I click on the link it just takes me to my sky mobile account with nothing to sign 

[caesarome]

@EllieT1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[EllieT1]

Thank you, I appreciate that

[Greenfingers001]

Thanks for escalating this. We’ve sent @EllieT1 an invite to chat.

[Sakta]

I am having this exact same issue, please could someone help?

[caesarome]

@Sakta 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sakta an invite to chat.

[Sakta]

Hi, I have not had a chat invite. 

[caesarome]

You should see a chat bubble somewhere at the bottom of this page like the one shown in the link I posted for you earlier.

[Lisa-P1987]

Thanks for chatting to us @EllieT1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Tom-W19]

Hi @Sakta 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[ELDee]

Hi there,

Same issue here - went through the process but no agreement to sign adn nothing on my Sky account when I log in and follow the credit agreement link - also hard search has appeared on my credit score so dont want to go throguh the process again.  Can someone help please?

[caesarome]

@ELDee 

When did you place the order and have you tried this before trying the link to the credit agreement again:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[ELDee]

Yes I have an exisiting mobile account and I have my ID's linked.  I have tried the link but the credit agreement does not appear anywhere on my dashboard.  

[caesarome]

---

@caesarome wrote:

@ELDee 

When did you place the order