Can’t find my credit agreement to sign

[Georgemk]

I'm an existing Sky mobile customer & am buying a new device for a family member & need to sign my credit agreement (received numerous emails asking to do this) but when I click on the link/s on the mail, the credit agreement is not there - could someone help please?

[caesarome]

If you click the button on this page does it take you to it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[Georgemk]

Thanks for replying - that link takes to my account summary screen which shows my existing mobile contracts but nothing for the new one - it looks like to me that the new contract might not be linked to my existing ID (but unsure what ID it is linked to). Thanks 

[caesarome]

@Georgemk 

From what you have said it might be that this order is on a seperate account so to get you some help with this to see if this is the case I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

If it is on a seperate account then it can not be linked to the other one I'm afraid.

[Addie15]

Hi there, thank you for escalating this, we have sent an invite to Georgemk.

[Addie15]

Update-Due to no further communication on the chat in 48 hours, we are closing this session now. If you still need help, please get back to us, so  we can re-escalate this for you. Thanks.