Can’t contact Sky

[KarlD52]

Help

i switched to Sky yesterday and today I have no service

ive installed an e-Sim and done all the things they said but today i cant use my phone or WhatsApp to get help 

I was promised a call back last night but didn't get one

please advise thanks 

[KarlD52]

I've triedrefreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then in Settings - Phone - My Number and then rebooted the phone.several times

still no service and no way of communicating with Sky 

it's an iPhone 15 pro

[caesarome]

@KarlD52 

You know probably have but have you activated the eSIM ?

[KarlD52]

Yes  it seems it is activated on my phone e 

I've been on live chat for almost 2 hours without success

now they've closed the service until tomorrow

esim is activated on my phone but I just can't connect to any network

they thought need to escalate it to the mobile team to check the status of my number port and eSim activation at their end

a real nightmare  with no way of speaking with anyone 

[KarlD52]

PLEASE CAN MY CASE BE ESCALATED TO THE MOBILE TEAM AS I CANT COMMUNICATE WITH SKY TO RESOLVE MY ISSUE 

Thanks 

[caesarome]

@KarlD52 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this. We’ve sent @KarlD52 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

[KarlD52]

I've still had no contact with Sky this is the second day without service or ability to communicate with Sky 

[KarlD52]

I'm now told I'll have to wait up to 48 hours for the network team to address htis as it seems my number may not have been transfered correctly. Seems a long time to be without support. I'm assuming I will be contacted by email as Voice, Text and Phone not working.  

I'm also very worried my phone settings won't be correct as changed lots of things on instruction through the SKy Help Chat .... 

This is not a nice experience 

[NJM78]

Sadly Sky Customer Service is one of the worst out there!

Hope you get sorted 🤞🏼

[KarlD52]

Now 60 hours after being escalated and no contact from Sky

looks like I'll be without a phone for the bank holiday weekend and no way of communicating.

this is totally unacceptable service and I'm now looking for compensation.

its very worrying as a pensioner who lives on his own I'm feeling very vulnerable, stressed and upset.

please get back to me so I can find out what is being done to help me

[KarlD52]

Please see the chat

my issue has still not been solved 

[KarlD52]

Still not sorted 48 hours later and no sign of any communication from the support team 

what else can I do?

[KarlD52]

I'm still waiting for support, 48 hours later no sign of any communication or help coming.

[KarlD52]

I switched to Sky almost a week ago

since then my phone has not worked to I can't contact Sky for help except by chat 

I raised the issue almost a week ago and it was discussed here in the community

https://helpforum.sky.com/t5/Sky-Mobile/Can-t-contact-Sky/m-p/5355451#M303046

I finally used a friends phone to talk to Sky on Saturday and was promised I would get a new sim delivered and connected.

i raised a complaint [removed] as I did not feel my case was being g treated with any urgency by the mobile team  despite it being accelerated.

well my sim has still not arrived, nor any response from tge mobile team and my complaint has not been resolved.

im really upset and furious. I explained I'm a pensioner on my own with no way of communicating with Sky. So I'm back to square one - I can't talk to anyone and nobody is communicating with me.

PLEASE HELP 

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