Can’t activate e-sim

[Lauren463]

Hi All, I’m trying to activate a new e-sim but it will not work!

I am a new Sky customer and received my e-sim in the post three days ago. I immediately put my PAC code from my previous provider through to Sky who said that it would take 48 hours to transfer my number over. In the meantime, I continued on with my previous provider so I still had signal. Now on Wednesday, all of a sudden I have got no signal and can not find a way to activate my e-sim.

Any ideas?

Thanks in advance 😊

[63johnw]

Hi @Lauren463  to try and get you some help I have escalated your issue to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent  @Lauren463 an invite to chat.