Can’t access my sky mobile

[Samdd]

Hello, I can't see my mobile details on the sky app and says I'm already linked but can't see anything

[caesarome]

Mobile offers can be found on the Sky website:

https://www.sky.com/shop/mobile/deals

If you are already linked then I'm not sure what you are doing ?

[Samdd]

Hi yes sorry , baiscally i've got the sky app and eveytime i go tot sky mobile where i normally would be able to access my sky mobile it says i need to link my sky id , so i got to do that then it says i've allready linked it , when i go back to try again it seems to never work 

[caesarome]

@Samdd 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Samdd.