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Discussion topic: Can’t access mobile account

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Avatar for Rishi
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This message was authored by: Rishi

Message posted on ‎10 Apr 2025 07:43 PM

Can’t access mobile account

Hi, 

I recently purchased full fibre broadband but something happened to my mobile account I can't access it. Even though both my email accounts are lined.
Today I wanted to use my piggy bank account to transfer some data to my son's phone but I lost access to my mobile account and hence access to piggy banks. Could you please sort this problem out and connect my mobile account. 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎10 Apr 2025 07:50 PM

Re: Can’t access mobile account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rishi  you aren't talking to sky CS here so your request can't be actioned here by anyone. Try calling sky on 150 for help. 

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I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: caesarome

Message posted on ‎10 Apr 2025 07:55 PM

Re: Can’t access mobile account

Posted by a Superuser, not a Sky employee. Find out more

@Rishi 

Are you logged in with your main Sky ID as it is to this that your broadband and mobile account should be linked to.

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