Calls

[SLPK]

I changed phones and couldn't transfer eSIM. I called Sky on Saturday with a friends phone and they said they would send ESIM details and required code as I didn't have my second number working for them to send me code via mobile. They haven't done this and I am unable to call them as I have no cellular connection!! I've been trying all day to chat as I can only use chat on WiFi. So day 3 and unable to call out. Unable to chat to Sky as I can't call!

Any way to actually be able to use my phone. It's not letting me order ESIM so that I can't call install and I can only get the code via email not on phone. 

[63johnw]

Hi @SLPK  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @SLPK.

[SLPK]

Thanks so much. I’m losing the will. 

[Jacqu1]

Hi, I'm having the same issue. Have you managed to get it fixed? I can't make calls for some reason 

[Jacqu1]

Could someone help me with this issue. Be very grateful